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The process

Simple. Thorough.
Personal.

From first enquiry to your caregiver's first day — every step designed around your family.

The placement journey

Simple. Thorough. Personal.

From first enquiry to your caregiver's first day — every step designed around your family.

01

Tell Us About Your Family

Submit an enquiry through our Families page and we'll reach out within 24 hours. We'll ask about your household, your children, your routines, and what matters most to you in a caregiver.

02

We Curate Your Matches

We hand-select a small number of candidates whose profile, experience, cultural background, and personality align closely with your family. We never overwhelm you with options — we find the right ones.

03

Meet Your Candidates

Interview your shortlisted candidates in person or virtually. Take your time — there's no pressure. We're here to support the conversation and help you ask the right questions.

04

Placement & Ongoing Support

Once you've chosen, we handle the orientation and a post-placement check-in to ensure everything feels right. We remain available throughout the placement — you are never on your own.

Our standard

Vetted with the same care you give your children.

1
Application Review

Education, experience, and written communication assessed. We filter for genuine care professionals from the start.

2
In-Person Interview

A structured conversation assessing attitude, emotional intelligence, and professional presentation.

3
Background Check

Identity verification, criminal record checks, and address confirmation on every candidate without exception.

4
Reference Verification

Direct calls to former employers. We ask specific questions and listen between the lines.

5
Preparation Programme

Our in-house 2-day training covers child development, safety, communication, and cultural adaptability.

6
Medical Clearance

A health check that gives complete peace of mind before any caregiver enters your home.

We only recommend caregivers we would trust with our own children.

Our process exists because families deserve more than a CV and a reference letter. Every caregiver in our network has been met, vetted, trained, and approved by our team.

  • Thorough checks on every single candidate
  • Only 1 in 5 applicants make it through
  • Post-placement follow-up for every family
  • Free rematch if the fit isn't right
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